Faculty of Health Sciences · Nursing · Undergraduate
Course Objective
Emphasizes the importance of quality in terms of competition in the context of today's changing conditions and provides an infrastructure for students about quality awareness and techniques.
Understands the issues related to quality management and quality management systems.
Course Content
The historical development of quality and total quality and quality management will be discussed.
Required Resources
1. T.C. Sağlık Bakanlığı Sağlık Hizmetleri Genel Müdürlüğü Sağlıkta Kalite ve Akreditasyon Daire Başkanlığı. Sağlıkta Kalite Standartları SKS-Hastane (Versiyon-5; Revizyon-01) 1. Revizyon - 2. Baskı, Ankara: Pozitif Matbaa, Mart 2016 (http://www.kalite.saglik.gov.tr/Eklenti/3460,skshastanesetiv5r1pdf.pdf?0).
2. Kayral İH. Beklenen-Gerçekleşen-Algılanan Hizmet Kalitesi ve Sağlık Hizmetlerinde Çok Boyutlu Kalite, Detay yayıncılık, 2015.
3. Marquis BL, Huston CJ. Leadership Roles and Management Functions in Nursing. Theory and Application. 8 th edition. Philadelphia, Wolters Kluwer, 2015.
.
Recommended Resources
4. Çetin C, Arslan L. Toplam Kalite Yönetimi. 6. Baskı. İstanbul: Beta, 2017.
5. Marşap A. Sağlık İşletmelerinde Kalite, Sağlıkta Kaliteşim Sistemi ve Sağlıkta Mükemmellikte Süreklilik. 1. Baskı. İstanbul: Beta Yayıncılık, 2014
6. Kaya S. (Edt.). Sağlık Kurumlarında Kalite Yönetimi. Eskişehir: T.C. Anadolu Üniversitesi Yayını No:2864, 2013
Course Learning Outcomes
- Learns the historical development of quality and total quality.
- Learns quality groups and their contribution to quality.
- Understands the principles of Total Quality Management.
- Gain the ability to better understand the problems related to quality in hospitals.
- Knows the importance of quality in terms of management.
- Knows the importance of quality to provide competitive advantage in hospitals.
- Define the infrastructure of ISO 9000 quality management system.
- Compare quality management systems.
Core Area Distribution
Teaching Methods
Assessment & Evaluation
ECTS / Workload
| Activity | Quantity | Duration (h) | Total Workload |
|---|---|---|---|
| Course Duration (Including Exam Week) | 14 | 2 | 28 |
| Out of Class Study Period | 20 | 2 | 40 |
| Midterm | 1 | 1 | 1 |
| Quiz | 0 | 0 | 0 |
| Assignment | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Final | 1 | 1 | 1 |
Course Schedule
| Week | Subject | Preparation |
|---|---|---|
| 1 | The Importance and Necessity of Quality in Health Services | 1,2,3,4,5 |
| 2 | Basic Concepts Related to Quality Management in Health | 1,2,3,4,5,6 |
| 3 | Characteristics of Quality Management in Health Services and Nursing | 1,2,3,4,5 |
| 4 | Measuring Quality in Health Services | 1,2,3,4,5,6 |
| 5 | Teamwork in Quality Improvement | 1,2,3,4,5,6 |
| 6 | Medical errors and causes | 1,2,3,4,6 |
| 7 | Reporting and Management of Medical Errors | 1,2,3,4,5,6, |
| 8 | midterm | all |
| 9 | Patient Safety | 1,2,3,4,5 |
| 10 | Preventing and Control for Clinic based Infections | 1,2,3,4,5 |
| 11 | Medication Errors and Prevention Strategies | 1,2,3,4,5 |
| 12 | Patient falls and Prevention Strategies | 1,2,3,4,5,6 |
| 13 | Prevention of Communication fails | 1,2,3,4,5,6 |
| 14 | Accreditation, Certification and Quality Awards in Health Services | 1,2,3,4,5,6 |
| 15 | Employee Safety | 1,2,3,4,5,6 |
| 16 | final exam | includes all weeks |