The Centre assists candidates applying for quotas such as ÖSYM/YKS, DGS, Inter-Institutional Transfer, Transfer by Central Placement Score, Intra-Institutional/Inter-Programme Transfer, Double Major, Minor, International Student and Graduate Student with their application, admission, registration and payment processes, and assists current students with course registration, registration renewal and payment processes. It provides candidates and students with information about these processes and answers all other calls received by the unit.
Purpose;
To work in a results-oriented manner with an easily accessible and reliable management approach, to resolve all matters relating to İZÜ for those who contact the unit in the shortest possible time, to follow up issues and suggestions on behalf of the applicant for problems that cannot be resolved during the application, and to inform them of the outcome.
Objective;
To provide those who contact the unit with detailed information on the subject and to increase satisfaction with the services offered by the institution by resolving their requests and complaints in the shortest possible time.
All conversations with the İZÜ Solution Centre are recorded for service quality standards and communication security purposes.
DUTIES;
To inform candidates wishing to apply to the University's undergraduate, graduate, İZÜTEM, İZÜSEM and similar programs about application, admission and registration procedures as well as fees and payment methods,
To assist candidates with their application, registration and payment processes,
To resolve problems candidates may encounter during application, registration and payment processes by contacting the relevant persons or units,
To follow up issues and suggestions on behalf of the applicant for problems that cannot be resolved during application, registration and payment, and to inform the relevant persons and units of the outcome,
To inform students about registration renewal and course registration processes,
To resolve problems students may encounter during registration renewal and course registration by contacting the relevant persons and units,
To provide candidates with university preference counselling by telephone, e-mail and WhatsApp during the University's Preference and Promotion Periods,
To answer all internal and external calls received by the Solution Centre promptly or to direct them to the relevant persons or units,
To respond promptly to all e-mails received at our University's corporate e-mail address (bilgi@izu.edu.tr) or to direct them to the relevant persons and units,
To respond promptly to all messages received at our University's corporate WhatsApp number or to direct them to the relevant persons and units,
To report to the relevant persons or units all requests, suggestions or complaints about the University received by the unit by telephone, WhatsApp or e-mail.