IZU Halkalı Campus
The purpose of Total Quality Management is to increase productivity and quality, eliminate complaints, make optimum use of available resources by reducing costs, shorten processing times and continuously monitor developments so that they can be transferred into corporate activities. The aim of this training is to embed this approach in companies that apply or wish to apply Total Quality Management and to train practitioners who will help the process spread throughout the company.
* THEORY (24 HOURS)
* PRACTICE (8 Ho1. Introduction to Total Quality Management (6 hours / 1 day)
- The Concept of Quality
- The Historical Development of the Concept of Quality
- Definition of Total Quality Management
- Benefits of Total Quality Management
- Factors That Hinder the Success of Total Quality Management
- Comparison of Total Quality Management with the Classical Management Approach and Reengineering
2. Corporate Development Models and Leadership (6 hours / 1 day)
- The Excellence Model and Its Impact on Corporate Development
- Leadership/Coaching Skills
- Change Management
3. Basic Principles of Total Quality Management (6 hours / 1 day)
- Leadership
- Customer Focus and Taking Customer and Employee Needs into Account
- Understanding Customer Expectations
- Involvement of Everyone, Communication and Teamwork
- Quality Circles
- Supplier Collaboration
- Continuous Improvement "Kaizen"
- Management by Objectives and Data
- Process Management
- A Preventive Approach
- Continuous Training and the Learning Organisation
4. Quality Systems (6 hours / 1 day)
- What is ISO?
- ISO 9000 Quality Management System
- ISO 14000 Environmental Management System
- Other Quality Systems: OHSAS 18001 Occupational Health and Safety Management System
- ISO-27001 Information Security Management System
- ISO-20000 Information Technology Service Management System
- ISO-10002 Customer Satisfaction Management System
5. Customer Relationship Management and Measurement Systems (6 hours / 1 day)
- Customer Relations
- Internal and External Customer Satisfaction Measurement
6. Organisation and Quality (9 hours / 1.5 days)
- Performance Indicators
- Corporate Culture and Quality
- Quality and Planning
- The Relationship Between Quality and Cost
7. Techniques Used in Total Quality Management (18 hours / 3 days)
- Process Management
- Problem Solving Techniques
- BenchmarkingAAT)
Participants who successfully complete the program earn a certificate approved by the Istanbul Sabahattin Zaim University Continuing Education Center.
An 80% attendance requirement must be met during the training.
- Discounts are available, subject to quota, for IZU staff, alumni and students.
- Should the competent government authorities declare curfews or similar measures due to the Covid-19 pandemic, the announced programme schedules may be subject to change.
- IZUSEM reserves the right to make any changes it deems necessary during the announcement and implementation stages of its programmes.
- As the quota for the programme in question is limited, no refund will be made to participants who have been granted final registration by IZUSEM and have paid the programme fee, regardless of whether they attend the programme, except for those who submit a written application to IZUSEM stating that they will be unable to attend at least 2 weeks before the programme's start date.
- Weekday and weekend training groups will be determined according to the number of participants during the final registration period.